Privacy Policy

Web Planets LLC, operating the website www.webplanetstore.com (“we,” “our,” or “us”) is an independent and authorized online retailer serving customers in the United States. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, create an account, or otherwise interact with our services.

This Privacy Policy applies to all information collected through our website (webplanetstore.com), as well as any related services, sales, marketing, or events conducted by Web Planets LLC. We have carefully designed this policy to be transparent about our data practices and to give you meaningful control over your personal information. By using the Site, you acknowledge you have read this Privacy Policy. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices, legal requirements, or industry standards.

This Privacy Policy was last updated on May 9, 2026. The effective date listed above indicates when this policy became effective. We may retain prior versions for recordkeeping and can provide them upon request where available. Our commitment to your privacy extends beyond mere compliance with applicable laws; we strive to earn and maintain your trust through transparent communication and responsible data stewardship. If you have any questions about this Privacy Policy or our data practices, please contact us using the information provided in the “Contact Us” section at the end of this document. We value your feedback and are committed to addressing any concerns you may have about how we handle your personal information.

Corporate Mailing Address

In accordance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), we provide you with detailed information about the categories of personal information we collect. Understanding what information we gather helps you make informed decisions about your privacy. We collect information that you provide directly to us, information we collect automatically when you use our services, and information we receive from third-party sources. The specific categories of personal information we have collected from consumers within the last twelve months include the following:

🪪 Identifiers

We collect personal identifiers including your full legal name, email address, phone number, shipping address, billing address, and Internet Protocol (IP) address. When you create an account, we store your username and securely encrypted password. For order processing, we collect the name of the recipient if different from the purchaser. We may also collect unique personal identifiers assigned by our systems, such as customer ID numbers, order numbers, and account identifiers. These identifiers are essential for providing our services, processing your orders, communicating with you about your purchases, and maintaining accurate records of our business transactions. IP addresses are collected automatically when you visit our website and help us understand general geographic patterns of our visitors, detect and prevent fraudulent activity, and troubleshoot technical issues.

🛒 Commercial Information

We maintain records of your commercial activities on our website, including your complete purchase history, products or services you have considered purchasing, products you have viewed or added to your shopping cart, wishlist contents, and any items you have reviewed or rated. This commercial information includes details such as product names, quantities purchased, prices paid, dates of transactions, order statuses, and return or exchange history. We also track your browsing patterns on our product pages, which products you compare, and how you navigate through our catalog. This information helps us personalize your shopping experience, provide relevant product recommendations, understand customer preferences, improve our inventory management, and ensure we stock the products our customers want. Your purchase history also enables us to assist with past orders and honor warranty claims.

🌐 Internet or Network Activity Information

We automatically collect information about your internet and network activity when you visit our website. This includes your browsing history on our site, search queries you enter on our website, information about your interactions with our pages, links you click, pages you view, and the duration of your visits. We also collect device information such as your browser type and version, operating system, screen resolution, device type (desktop, tablet, or mobile), and device identifiers. Network information includes your internet service provider, connection speed, and referring website (the site that directed you to us). We may collect information about your interactions with our emails, including whether you opened an email, clicked on links, and what time you engaged with our communications. This data helps us understand how visitors use our website, identify popular products and content, optimize our site performance, and improve user experience.

📍 Geolocation Data

We collect approximate geographic location information derived from your IP address. This geolocation data typically identifies your general location at the city, state, or regional level, but does not pinpoint your precise physical location. We use this information to provide location-appropriate services, such as displaying accurate shipping costs and estimated delivery times, ensuring compliance with regional regulations, detecting potentially fraudulent orders, and customizing content based on your general location. We do not collect precise GPS coordinates or track your real-time location through mobile device sensors. The geolocation information we collect is limited to what can be reasonably inferred from standard internet connection data and the shipping addresses you provide for order fulfillment. This data helps us serve you better while respecting your privacy and avoiding unnecessarily intrusive location tracking practices.

💳 Payment Information

Payment information is collected and processed securely through our payment processor. We do not store, process, or have access to your complete credit card numbers, debit card numbers, or bank account information on our servers. When you make a purchase, your payment card data is transmitted using industry-standard encryption protocols. Our payment processor returns only limited transaction information to us, including the last four digits of your card number (for your reference and verification purposes), card type (Visa, Mastercard, etc.), expiration status, billing address verification results, and transaction authorization codes. We collect only the information necessary to process payments and fulfill orders. Payment details are handled by our payment processor, and we do not store full card numbers on our servers.

We collect personal information through various methods and sources. Understanding how we gather your data helps you make informed choices about the information you share with us. We are transparent about our collection practices and only gather information necessary to provide our services, improve your experience, and comply with legal obligations. The following describes the primary methods through which we collect personal information:

Information You Provide Directly

We collect information that you voluntarily provide to us through various interactions with our website and services. When you create a customer account, we collect your name, email address, and password. During the checkout process, whether as a registered user or guest, we collect your shipping address, billing address, phone number, and payment details. When you contact us via email, phone, or our contact form, we collect the information you provide in your communications, including your inquiry details and any attachments you send. If you subscribe to our newsletter or marketing communications, we collect your email address and any preferences you specify. When you leave product reviews or ratings, we collect the content of your review, your rating, and your display name. Participation in surveys, contests, or promotions may require additional information such as demographic data or responses to survey questions. All directly provided information is collected with your knowledge and consent at the time of submission.

Automatically Collected Information

When you access our website, certain information is collected automatically through cookies, pixel tags, web beacons, and similar tracking technologies. Cookies are small data files stored on your device that help us recognize your browser and remember your preferences. We use session cookies that expire when you close your browser and persistent cookies that remain on your device for a set period. Pixel tags and web beacons are tiny graphic images embedded in web pages or emails that help us track page views and email engagement. Our analytics tools automatically collect information about your browsing behavior, including pages visited, time spent on each page, navigation paths, and click patterns. We also automatically collect technical information about your device and internet connection, including your IP address, browser type and version, operating system, screen resolution, device identifiers, and language preferences. This automated collection enables us to maintain website functionality, analyze site performance, personalize your experience, and detect security threats.

Information from Third Parties

We may receive limited information from service providers that help us process payments, deliver orders, prevent fraud, and measure website performance. Our payment processor provides us with transaction verification information, fraud risk assessments, and limited payment details necessary for order processing. Shipping carriers share delivery status updates, confirmation of delivery, and any exception notifications related to your orders. Analytics providers supply aggregated and anonymized usage data that helps us understand website traffic patterns and user behavior trends. All third-party data is handled in accordance with applicable privacy laws and integrated with appropriate safeguards to protect your privacy rights.

We use the personal information we collect for specific, legitimate business purposes that support our operations and serve your interests as a customer. Our use of your data is limited to what is necessary to achieve these purposes, and we do not use your information in ways that are incompatible with the purposes for which it was collected. The following describes the primary ways we use your personal information:

📦 Order Fulfillment & Order Inquiries

We use your personal information to process and fulfill your orders, including verifying your identity and payment, arranging shipping and delivery, sending order confirmations and shipping notifications, and handling returns, exchanges, and refunds. Your contact information enables us to communicate about order status, delivery issues, or product-related matters. We use your purchase history to answer questions about past orders and assist with warranty claims or product issues. Our team accesses your account information to resolve inquiries efficiently and provide personalized responses tailored to your specific situation and order history.

👤 Account Management

Your personal information is essential for creating and managing your customer account. We use your credentials to authenticate your identity when you log in, protect your account from unauthorized access, and maintain the security of your personal information. Your account stores your preferences, addresses, payment methods (securely tokenized), order history, wishlist, and other personalized settings. We use this information to provide a seamless, personalized shopping experience across sessions and devices. Account management also includes sending you important notifications about changes to your account, security alerts, and password reset information.

📧 Marketing Communications

With your consent, we use your email address and preferences to send you marketing communications about new products, special promotions, exclusive discounts, and relevant updates. We may personalize these communications based on your purchase history, browsing behavior, and stated interests to ensure the content is relevant and valuable to you. You have the right to opt out of marketing communications at any time, and we respect your preferences immediately. We maintain separate consent for different types of marketing communications, allowing you to choose what you want to receive. Marketing activities comply with CAN-SPAM regulations and other applicable laws.

📈 Website Improvement & Analytics

We analyze usage data to understand how visitors interact with our website, identify popular products and content, optimize site navigation and user experience, and improve overall website performance. Analytics help us identify technical issues, test new features, and make data-driven decisions about site improvements. We use aggregated and anonymized data for trend analysis, market research, and business planning. This information helps us serve you better by ensuring our website is fast, reliable, and easy to use, and by stocking products that meet customer demand.

🛡️ Fraud Prevention & Security

We use personal information to detect, prevent, and investigate fraudulent transactions, security breaches, and other harmful activities. This includes analyzing order patterns, verifying payment information, confirming shipping addresses, and monitoring for suspicious account activity. We may use IP addresses and behavioral data to identify potential fraud risks and protect both our customers and our business. Security monitoring helps us maintain the integrity of our website and protect customer data from unauthorized access or misuse.

⚖️ Legal Compliance

We use personal information to comply with applicable laws, regulations, and legal obligations. This includes maintaining records for tax purposes, responding to lawful requests from government authorities, enforcing our Terms and Conditions, and protecting our legal rights and interests. We may process data to comply with court orders, subpoenas, or other legal processes. Legal compliance also includes meeting our obligations under consumer protection laws, privacy regulations including CCPA/CPRA, and industry standards applicable to e-commerce operations.

💳 Payment Processors

We share your payment information with our payment processor(s) (for example, Square) to facilitate secure transaction processing for your purchases. Our payment processor receives your payment card details, billing address, and transaction information directly during checkout. They use this information to authorize and process payments, detect and prevent fraud, and comply with payment network regulations. We do not store complete payment card information on our own servers. Our payment processor may also collect additional fraud prevention data as part of their security protocols. Their use of your data is governed by their own privacy policy.

🚚 Shipping Carriers

We share your shipping information with carrier partners to fulfill and deliver your orders. This includes your name, delivery address, phone number, and order details necessary for successful delivery. Shipping carriers use this information to create shipping labels, plan delivery routes, provide tracking information, and contact you regarding delivery issues or special instructions. Our carrier partners may include common carriers (for example, USPS, UPS, or FedEx) or other carriers you select at checkout. Carriers maintain their own privacy practices and are required to protect your information and use it only for delivery purposes. We may also receive tracking updates and delivery confirmations from carriers, which we use to update your order status and resolve any delivery issues.

📊 Analytics Providers

We use third-party analytics services to help us understand how visitors use our website and improve our online experience. These providers collect information about your interactions with our site, including pages viewed, navigation paths, time on site, and technical data about your device and connection. Analytics data is typically collected using cookies and similar technologies. We use this information in aggregated, anonymized form to analyze trends, optimize website performance, and make informed business decisions. Our analytics partners are required to handle data in accordance with applicable privacy laws and maintain appropriate security measures. We do not share personally identifiable information with analytics providers beyond what is automatically collected through standard tracking technologies.

📣 Marketing Platforms

With your consent (where required), we may use marketing platforms to send email communications and to measure the effectiveness of our advertising. We do not use personal information for cross-context behavioral advertising unless described in this Privacy Policy and unless you have the right to opt out. This includes email marketing services that help us send newsletters and promotional offers. You can control marketing communications through your account settings and opt-out links in our emails. We only share information with marketing partners when you have provided appropriate consent, and we honor your opt-out requests promptly. Marketing platforms are contractually required to use your information only for the marketing purposes we specify and to maintain appropriate data protection measures.

🏛️ Law Enforcement and Legal Authorities

We may disclose personal information when we believe disclosure is necessary to comply with applicable laws, regulations, court orders, subpoenas, or other legal processes. We may also share information to respond to lawful requests from government authorities, including law enforcement agencies and national security or intelligence agencies. Additionally, we may disclose information to protect and defend the rights, property, or safety of Web Planets LLC, our customers, or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We carefully evaluate all legal requests and disclose only the minimum information necessary to satisfy our legal obligations while protecting your privacy interests to the greatest extent possible.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Different categories of data are subject to different retention periods based on legal requirements, business needs, and privacy best practices. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies. The following outlines our specific retention practices for different types of information:

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. These rights empower you to understand and control how your data is collected, used, and shared. Web Planets LLC is committed to honoring these rights and providing you with transparent information about our data practices. Below is a comprehensive description of your California privacy rights and how to exercise them:

How to Exercise Your Rights

Email: Submit your request to support@webplanetstore.com with the subject line “CCPA Request” and include your full name, email address associated with your account, and a description of your request.

Verification Process: To protect your privacy, we will verify your identity before fulfilling your request. We use a two-step verification process that may include confirming your email address and providing additional information to match your request with our records. If we cannot verify your identity, we may request additional information or deny the request.

Response Timeline: We will respond to verifiable consumer requests within 45 calendar days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. If we cannot fulfill your request, we will explain why.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We require that authorized agents submit written proof of authorization signed by you, along with verification of the agent’s identity. We may also contact you directly to verify the authorization.

Understanding “Sharing” Under California Law

Under the CCPA/CPRA, “sharing” has a specific legal definition that may include certain cross-context behavioral advertising activities, even when no money changes hands. While we do not sell your information, we may “share” certain data with advertising partners in ways that could be considered “sharing” under California law. This includes using cookies and similar technologies that allow advertising partners to collect information about your browsing activity to show you relevant advertisements on other websites. You have the right to opt out of this sharing at any time, and we provide multiple mechanisms for you to exercise this right.

How to Opt Out of Data Sharing

You can opt out of the sharing of your personal information for cross-context behavioral advertising through the following methods:

• 📧
  Email Request: Send an email to support@webplanetstore.com with the subject “Do Not Sell or Share My Data” and include your name and email address associated with your account.
• 🍪
  Cookie Settings: You can manage cookies through your browser settings. Where available, you may also manage cookie preferences using tools provided on our site.
• 🌐
  Global Privacy Control (GPC): Where required by applicable law, we treat Global Privacy Control (GPC) signals as a request to opt out of selling or sharing for cross-context behavioral advertising.
• 🛡️
  Industry Opt-Out Tools: Visit the Digital Advertising Alliance’s opt-out page at optout.aboutads.info to opt out of personalized advertising from participating companies.

We aim to process opt-out requests as promptly as possible, generally within 15 business days. Opt-out applies to cross-context behavioral advertising; it does not stop contextual ads. Please note that opting out of data sharing does not opt you out of all advertising; you may still see generic advertisements that are not personalized based on your browsing behavior. Additionally, opting out on one device or browser does not automatically opt you out on other devices or browsers — you will need to submit opt-out requests for each device and browser you use.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, understand user preferences, and deliver relevant content and advertisements. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your browser, remember your preferences, and provide a more personalized experience. This section explains the types of cookies we use and how you can manage your cookie preferences.

How to Manage Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only certain cookies, or notify you when a cookie is set. However, blocking all cookies may prevent you from accessing certain features of our website, such as the shopping cart and checkout process. Instructions for managing cookies vary by browser; please consult your browser’s help documentation for specific guidance.

Do Not Track & Global Privacy Control (GPC)

Some browsers offer “Do Not Track” settings. Because there is no widely accepted standard for how to interpret these signals, our site may not respond to DNT signals.

Where required by applicable law, we treat Global Privacy Control (GPC) signals as a request to opt out of selling or sharing for cross-context behavioral advertising.

In compliance with the Children’s Online Privacy Protection Act (COPPA), we require that all users be at least 13 years old to create an account or make a purchase. If you are under 13, please do not use our website, create an account, or provide any personal information to us, including your name, address, email address, or phone number. We do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.

If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our systems. If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at support@webplanetstore.com. We will take immediate steps to remove the child’s information from our records and ensure that no further data is collected. We encourage parents and guardians to monitor their children’s online activities and to help enforce this policy by instructing their children never to provide personal information on our website without parental permission.

For users between the ages of 13 and 18, we recommend that parents or guardians review this Privacy Policy with their teenagers and supervise their online activities. While teenagers may use our website, they should do so with appropriate parental guidance, especially when making purchases or providing personal information. We encourage families to discuss online privacy and safety, and we welcome any questions or concerns from parents about our data practices.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. This includes HTTPS (SSL/TLS) for data transmission and access controls to limit who can access personal information.

Payment information is processed by our payment processor(s) (for example, Square), and we do not store full payment card numbers on our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, industry standards, or business operations. We are committed to notifying you of significant changes to our privacy practices and giving you the opportunity to review and understand any modifications. The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Changes to this Privacy Policy become effective when we post the revised policy on our website. For material changes, we will provide at least 30 days’ notice before the changes take effect, except where changes are required immediately to comply with legal requirements. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should discontinue use of our services and may request deletion of your personal information as described in the “Your California Privacy Rights” section.

Policy Archive: We may retain prior versions for recordkeeping and can provide them upon request where available. If you would like to request a copy of a previous version of this Privacy Policy, please contact us at support@webplanetstore.com.

If you have questions about this Privacy Policy, our data practices, or your privacy rights, we encourage you to contact us. We are committed to addressing your concerns promptly and transparently. Our privacy team is available to assist you with privacy-related inquiries, requests to exercise your California privacy rights, complaints, or feedback about our data protection practices. We value your privacy and take all privacy-related communications seriously.

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