Shipping Policy

Processing Period

Orders are processed within 1–2 business days after payment confirmation. During this time, we verify your order, prepare your printer for shipment, and generate shipping labels.

Order Cutoff Times

• 1
  Same-day processing Orders placed before 12:00 PM EST (Eastern standard time) on business days
• 2
  Next-day processing Orders placed after 12:00 PM EST (Eastern standard time) or on weekends/holidays
• 3
  Business days Monday through Friday, excluding federal holidays

Handling Period

Our standard handling period is 5-7 business days. This includes order verification, quality inspection of your printer, secure packaging, and handoff to our shipping carrier. You will receive a shipping confirmation email with tracking information once your order has shipped.

We partner with trusted national carriers to ensure safe and timely delivery of your printers:

Our Carrier Partners

Shipping Options

Service Areas

Web Planets LLC ships to all 50 US states, including Alaska and Hawaii. Please note that shipments to Alaska, Hawaii, and US territories may require additional transit time (typically 5-7 additional business days) and may incur supplemental shipping charges.

PO Boxes & APO/FPO Addresses

Due to the size and weight of printers, we are unable to ship to PO Boxes. We do ship to APO/FPO addresses for military personnel, though delivery times may be extended.

International Shipping

Peak Shopping Periods

Weather & Carrier Delays

Severe weather, natural disasters, or carrier service disruptions may cause shipping delays beyond our control. We will notify you via email if your order is significantly affected and provide updated delivery estimates when available.

Holiday Closures

Our processing facility is closed on federal holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Orders placed on or near these holidays will be processed on the next business day.

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package in real-time.

• Tracking information is typically available within 24 hours of shipment
• Track your order anytime using our Order Lookup page
• Signature may be required for orders over $500

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to file a claim and arrange a replacement or refund at no additional cost to you.

Incorrect Address

Please double-check your shipping address before completing your order. If you provide an incorrect address and the package is returned to us, you may be responsible for reshipping costs. Contact us immediately if you need to update your shipping address after placing an order.