Effective Date: January 2026

This Shipping Policy (“Policy”) governs the shipping, delivery, and handling of products purchased through https://webplanetstore.com (the “Website”). The Website is owned and operated by Lotus Web Services LLC (“Company,” “we,” “us,” or “our”). This Policy is drafted to comply with applicable United States federal and state consumer protection laws, including the FTC Mail, Internet, or Telephone Order Merchandise Rule, and incorporates disclosures relevant to international privacy frameworks such as the GDPR and CCPA/CPRA, where applicable.

By placing an order on our Website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy in addition to our other legal policies.

1. Company Information

Legal Entity Name: Lotus Web Services Inc.
Registered Office (USA):
30 N Gould St STE R
Sheridan, WY 82801, USA

Customer Support Contact:
Phone: +1-800-213-7490
Email: contact@webplanetstore.com

For any questions related to shipping, delivery, order status, or privacy rights, customers may contact us using the details above during standard business hours.

2. Scope of This Shipping Policy

This Policy applies to all physical goods sold through the Website unless explicitly stated otherwise on a product detail page. Certain products, services, or digital items may be subject to separate terms, which will be clearly disclosed at the time of purchase.

3. Order Acceptance and Processing

3.1 Order Confirmation

Once an order is placed, customers will receive an order confirmation email acknowledging receipt of the order. This confirmation does not signify acceptance of the order, but only confirmation that the request has been received.

3.2 Processing Time

• Orders are typically processed within 1–3 business days after payment authorization.
• Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
• Processing times may vary due to inventory availability, payment verification, fraud prevention checks, or operational constraints.

3.3 FTC Compliance

In compliance with the FTC Mail Order Rule, if we are unable to ship an order within the time stated or within 30 days (if no time is stated), customers will be notified and provided with the option to consent to a delay or cancel the order for a full refund.

4. Shipping Destinations

4.1 Domestic Shipping

We currently ship to addresses within the United States only, unless otherwise stated at checkout.

4.2 International Shipping

If international shipping is made available in the future, all applicable duties, customs fees, import taxes, or brokerage charges will be the sole responsibility of the customer and will not be included in the product or shipping price unless explicitly stated.

5. Shipping Methods and Carriers

We partner with reputable third-party shipping carriers to deliver orders. The carrier selection and shipping method are determined based on destination, package size, weight, and service availability.

Estimated delivery times are non-binding estimates and begin from the date the order is shipped, not the date it is placed.

6. Estimated Delivery Timeframes

• Standard Shipping: 5–10 business days after dispatch
• Delivery times may vary based on geographic location, carrier operations, weather conditions, public emergencies, or force majeure events.

We do not guarantee delivery dates and are not responsible for delays caused by factors beyond our reasonable control.

7. Shipping Costs and Charges

• Shipping charges are calculated dynamically and displayed during checkout before payment is completed.
• Prices may vary based on destination, shipping method, order value, and carrier rates.
• Any applicable sales tax or government-imposed fees are calculated separately where required by law.

8. Order Tracking

Where available, tracking information will be provided via email once the order has shipped. Customers are responsible for monitoring shipment progress using the tracking details supplied.

Lotus Web Services LLC does not guarantee the accuracy of tracking data provided by third-party carriers.

9. Customer Address Responsibility

Customers are solely responsible for ensuring that all shipping information provided is accurate, complete, and current. We are not liable for:

• Failed deliveries due to incorrect or incomplete addresses
• Delays resulting from address verification issues
• Additional shipping fees incurred due to address errors

10. Delivery Issues: Lost, Damaged, or Delayed Shipments

10.1 Damaged Goods

If an order arrives damaged, customers must notify us within 48 hours of delivery and provide supporting evidence such as photographs and order details.

10.2 Lost Shipments

Shipments marked as delivered by the carrier but not received by the customer will be reviewed on a case-by-case basis in coordination with the shipping provider.

10.3 Carrier Delays

We are not responsible for delays caused by carriers, customs authorities, natural disasters, labor disruptions, or other events beyond our control.

11. Order Modifications, Cancellations, and Refusals

Orders may not be modified or canceled once processing has begun. All cancellation and refund requests are governed by our Refund & Return Policy.

Refused deliveries or unclaimed shipments may result in additional handling or restocking fees where permitted by law.

12. Limitation of Liability

To the maximum extent permitted under applicable U.S. law, Lotus Web Services LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from shipping delays, delivery failures, or third-party carrier actions.

13. Data Protection and Privacy Rights

13.1 GDPR Rights (EU/EEA Residents)

If you are located in the European Economic Area, you have the right to:

• Request access to your personal data
• Request rectification or erasure
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

GDPR-related requests will be handled within statutory timelines.

13.2 CCPA / CPRA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected and how it is used
• Request access to or deletion of personal information
• Opt out of the sale or sharing of personal data
• Exercise rights without discrimination

14. Personal Information Request Options

I am submitting a request to:

• Confirm that my personal information is being processed
• Access my personal information
• Edit or correct my personal information
• Request deletion of my personal information
• Restrict processing of my personal information
• Ask a question about Lotus Web Services LLC’s privacy policy
• Withdraw consent to personal data processing
• Deny the use of my personal information for direct marketing, including profiling
• Other (to be specified in the request message)

Requests may be submitted via email or phone using the contact information provided above.

15. Important Legal Links (Wix Footer Ready)

• Refund & Return Policy
• Supplemental Privacy Statement
• Do Not Sell My Personal Information
• Disclaimer
• End User License Agreement (EULA)

16. Policy Updates and Amendments

We reserve the right to modify or update this Shipping Policy at any time to reflect operational, legal, or regulatory changes. Updates will be effective immediately upon posting on the Website.

Customers are encouraged to review this Policy periodically.

This Shipping Policy is intended for use on a Wix-powered website and is structured to meet U.S. legal and compliance standards.